Contact us
The best way to reach us is by email. Tell us what happened and what you expected, and we'll do our best to help.
We usually reply within a couple of days. If you're writing about a bug, it helps to include your iPhone model and iOS version.
Email contact@cloudforge.frSubscriptions and billing
Paid plans are handled by Apple through in-app purchase. You can view, change, or cancel a subscription in your Apple account at any time. Deleting Bloom or erasing local app data does not cancel a subscription.
Already paid on another device? Open Bloom and use restore purchases to bring your access back. If a free trial is running, Apple bills the plan when the trial ends unless you cancel first, and Bloom can remind you the day before that happens when reminders are on.
Manage Apple subscriptionsYour data
Your check-ins and progress stay on your device. You can erase all local app data from Settings inside Bloom, a calm two-step step so it never happens by accident.
AI reflections are optional. They need an internet connection and your permission before anything is sent, and you can turn them off in Settings. Product analytics is on by default, carries no check-in text and no personal details, and can be turned off in Settings too. The privacy policy walks through all of this.
Using Bloom
Bloom is made for iPhone on iOS. Your daily check-in and today's cards work offline, so you can keep going without a connection. octo's reflections are the one part that needs internet, since they're written fresh for you.
Want a gentle nudge? You can turn on a daily reminder in Settings and pick the time that suits you. It's a local reminder on your phone, nothing leaves the device.